Privacy Policy

1. Introduction

This Privacy Policy describes how NeverGiveUp collects, uses, and protects your personal information when you use our platform and services. We are committed to protecting your privacy and handling your data transparently and securely.

2. Information We Collect

2.1 Information You Provide

• Account registration information (name, email address, password)
• Profile information and preferences
• Payment and billing information
• Communications with our support team
• Event registration and participation data
• Survey responses and feedback

2.2 Information Collected Automatically

• Device information (IP address, browser type, operating system)
• Usage data (pages viewed, features used, time spent)
• Log files and server data
• Cookies and similar tracking technologies
• Video viewing behavior and preferences
• Event attendance and engagement metrics

2.3 Information from Third Parties

• Social media login information (if you choose to connect accounts)
• Payment processor information
• Event platform integration data (Eventbrite)
• Analytics and advertising partners

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing and maintaining our services
• Processing subscriptions and payments
• Personalizing your experience and content recommendations
• Communicating with you about our services, events, and updates
• Providing customer support and technical assistance
• Analyzing usage patterns to improve our platform
• Ensuring platform security and preventing fraud
• Complying with legal obligations
• Marketing and promotional communications (with your consent)

4. Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

• Contract Performance: To provide services you've subscribed to
• Legitimate Interests: To improve our services, ensure security, and conduct analytics
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

5.1 We May Share Information With:

• Service Providers: Third-party companies that help operate our platform (hosting, payment processing, analytics)
• Event Partners: When you register for events, necessary information may be shared with event organizers
• Legal Authorities: When required by law or to protect our rights and users' safety
• Business Transfers: In case of merger, acquisition, or sale of assets

5.2 We Do Not:

• Sell your personal information to third parties
• Share your information for others' marketing purposes without consent
• Provide access to your content viewing history to unauthorized parties

6. Data Storage and Security

6.1 Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure server infrastructure and access controls
• Regular security assessments and updates
• Employee training on data protection practices

6.2 Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Account information is retained until you delete your account, after which we may retain certain information for legal compliance and legitimate business purposes.

7. Cookies and Tracking Technologies

7.1 Types of Cookies We Use:

• Essential Cookies: Required for platform functionality and security
• Performance Cookies: Help us understand how you use our platform
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising (with consent)

7.2 Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may affect platform functionality.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of data processing
• Objection: Object to certain types of data processing
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us through your account settings or our support channels. We will respond to your request within the timeframe required by applicable law.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions for certain countries
• Certification programs and codes of conduct

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

11. Third-Party Links and Services

Our platform may contain links to third-party websites and services. This privacy policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party services you access through our platform.

12. Updates to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes through email or prominent notice on our platform. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected and how it's used
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising your privacy rights

We do not sell personal information as defined by the CCPA.

14. Data Protection Officer

If you have questions about this privacy policy or our data practices, you can contact our privacy team through the platform or at the email address provided below.

15. Contact Information